Here, Have a Clue

When you work for a company that has a ticketing system for making requests of IT, you should never have to ask "how do I get _____". The answer is very simple, open a ticket. How do you get access to a certain folder? Open a ticket How do you get a new computer? Open a ticket How do you report a problem? Open a ticket Do you see the trend yet?

Lazy Questions

How long does it take to type in an email address or a phone number? Not that long. Even less if you copy/paste. So why is it that a simple request to add an email address does not include that information in the body of the email? Why would you expect the person doing the work to hunt through your email thread to find the address you asked them to add? How lazy do you have to be? Would you like it if I responded with something along the lines of "the answer to your question is somewhere in this email". Or better yet, "Here's a word search. Find all the words, then take the unused letters and unscramble them to find your answer."