Friday, 28 September 2012

Latest not always the greatest

When Apple released iOS6 I decided to take a look at it before I jumped on the bandwagon and boy am I glad.

The list of "over 200" improvements seemed to hold nary a one that would apply to my Wi-Fi only iPad 2. Even worse was the listed loss of Google Maps and replacement with Apple Maps which a series of useless-sounding features. Better to play it safe and check the reviews, I thought.

The negative reviews of Apple Maps have overshadowed the other features, but they have certainly convince me that "sit and wait" was the better choice.

Meanwhile the executives at work are dumping their iPhone 4s and 4Ss for the iPhone5. As they hand them to the IT department to set up we are discovering that they need an upgraded iTunes which requires the latest update to Apple OS which requires the latest OS which requires money. A sound business plan, but a lousy customer experience.

So here I sit, happily typing away in the last iOS while the update counter on the App Store increases by leaps and bounds and realizing that the latest is not always the greatest.

Friday, 16 March 2012

Good thing you told me...

I ran into one of those issues today that just leave you stunned. Usually I do fairly well with reminding myself that not everyone is as acquainted with computers as I am, or computer savvy, or really computer literate at all. In fact, there are folks out there using computers in their day-to-day that really should not be allowed to touch them. You can't do as much damage to life and limb with a computer as you can with, say, a car, but I sometimes wonder if we should license these people. At the very least they would save the IT departments of the world from the sting of constant facepalms.

Case in point. I received a complaint that the email program on this person's computer was no longer notifying them of email via a sound or a pop-up window. I sent a test and was surprised to find that they were not exaggerating the issue - nothing happened when my email arrived. I made sure the settings were configured correctly, restarted the program and tried again - nothing. 'Odd,' I thought.

I recalled that some email rules can suppress the alerts if the email is moved to another folder, so I checked their email rules...and that is when I found it. The most impressive display of blatant ignorance I've seen in quite some time.

Oh they had rules alright, only about 6 or 8, but it's not the number that stunned me, it was their tasks. Each rule was basically the same: If an email came from a specific email address Outlook was to move that email to...wait for it...the Inbox! And the piece de resistance - a rule that would take any message that came in and move it to the Inbox and then stop processing all other rules!

Lo and behold as soon as I turned off the offending madness the email alerts started working again. Still, I have to wonder why they would set up these rules. Where did they think their email was going before?

Wednesday, 4 January 2012

Software testing -part 2

The BlogPress folks have anew update which let me actually open the program again. Now let's see if they fixed their other problems. This should be a separate line.

Guess not. Looks like it's time to find another app.

- Posted using BlogPress from my iPad and then fixed with another program

Sunday, 1 January 2012

Software testing

Having worked as a Beta Test Team Lead for a software company I find that I have less tolerance for bugs in applications I purchase.

Recently the upgrade to iOS 5 prompted many developers to post updates for their apps. The makers of BlogPress took almost two months to finally release their update and first thing that happened after downloading it -it crashed!

As I started winding up for a tirade about poor testing protocols even after a lengthy wait they posted an slight change on their app page in the store advising everyone to delete the app entirely and redownload. Not a fantastic fix, but enough to stop me in mid-rant.

Unfortunately, my wife may have found another problem with it, that it does not recognize double line breaks to create paragraphs properly. Hopefully this little test post will show that we are still dealing with a WYSIWYG interface.

Apparently not, however. I went to write a scathing review of their now crappy app only to discover that it is no longer listed in the app store. Well big freaking surprise!

- Posted using BlogPress from my iPad and then corrected using some other app